Telviva

Telviva delivers a robust suite of cloud communication tools designed to synchronize business interactions. Their Unified Communications as a Service (UCaaS) platform unifies voice, messaging, and video into a single, user-friendly interface accessible across various devices, improving internal and external connectivity. Additionally, their Contact Centre as a Service (CCaaS) solution empowers agents with comprehensive tools for managing both inbound voice and omnichannel digital interactions, ensuring efficient customer support. These platforms are seamlessly integrated with Microsoft Teams, providing a native calling experience and extended PBX functionalities within the Teams environment, all hosted on Telviva's proprietary, locally-based infrastructure.

Telviva is primarily built for South African businesses, ranging from small to large enterprises, seeking to modernize and consolidate their communication infrastructure. It targets companies that require reliable, scalable, and secure telephony and contact center solutions, especially those embracing remote work models or needing to enhance customer engagement across multiple digital channels. Businesses facing challenges with fragmented communication systems, high inter-branch call costs, or a lack of actionable communication analytics will find Telviva's integrated platform beneficial, as it provides a single pane of glass for all communication needs and includes a full managed service to alleviate operational burdens.

Telviva emphasizes seamless integration to enhance communication workflows. A key offering is their native Microsoft Teams integration via the Call2Teams solution, which brings advanced voice capabilities directly into the Teams environment. Beyond Teams, the platform is designed to integrate with popular Customer Relationship Management (CRM) systems and various social media channels, providing richer context for customer interactions and a unified view of customer needs. The company highlights its commitment to interoperability, ensuring that its cloud communication services can work effectively with existing vendor systems and back-end technologies, offering flexibility and future-proofing for businesses.

As a Tier 1 cloud communication provider, Telviva operates its own infrastructure, which is hosted in secure data centers located in Cape Town, Johannesburg, and Durban. This proprietary infrastructure enables them to deliver end-to-end Service Level Agreement (SLA) accountability, covering everything from the network layer to the end-user's desktop. They provide comprehensive network and security solutions for modern businesses, including managed firewall services to protect business operations. This direct ownership and management of infrastructure, coupled with a focus on QoS (Quality of Service) and robust security measures, assures clients of a reliable and protected communication environment.

Telviva distinguishes itself by owning and operating its own Tier 1 infrastructure, setting it apart from reseller-based providers. This self-owned network ensures that businesses benefit from immediate cost savings, such as zero-rated inter-branch calls, and guarantees a high level of reliability and performance. Their infrastructure is strategically located in major South African data centers across Cape Town, Johannesburg, and Durban, minimizing latency for local businesses. This control over their core network allows Telviva to provide superior Quality of Service (QoS) and dedicated support, offering a dependable foundation for their cloud communication platforms.

Telviva's offering includes a full managed service, providing businesses with comprehensive support and operational oversight for their communication solutions. This managed service encompasses Quality of Service (QoS) guarantees, Service Level Agreements (SLAs), and the availability of on-site support when needed. By taking end-to-end ownership of service management, Telviva aims to remove the operational burden from its clients, allowing them to focus on their core business activities. This commitment to managed services, backed by their own infrastructure and engineering teams, ensures that clients receive continuous, high-quality support and quick resolution of any issues.